Clinical Corner: Patient Satisfaction

Clinical Corner, Healthcare Staffing, Hospital Staffing, Travel Nurses

There have been large amounts of media focus on patient satisfaction during medical procedures and/or hospital stays. A key topic of focus is on HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems). The goal of HCAHPS is to provide a standardized set of questions that can be used by all facilities to evaluate patient experiences. By utilizing a standardized set of questions, facilities can compare their scores to others and better compare.

The survey questions evaluate the following key eight areas:

Communication with physicians
Cleanliness of facility
Pain management
Communication regarding medications
Responsiveness of hospital employees
Dismissal information
Quietness of facility environment
Communication with nurses

The information gathered on the survey is publicly accessible and leads to greater transparency within the healthcare system.

How does this relate to you? We are receiving large amounts of communication from our partner hospitals regarding HCAHPS and patient perspective. Travel staff are held to the same standards for patient satisfaction and we are seeing evaluations at the end of assignments addressing these areas.

We are excited to continue to partner with facilities to improve the patient experience! If you would like additional information on HCAHPS the following links have additional info.

Hospital Compare.gov

HCAHPS Fact Sheet

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