Top 5 Questions from Health Systems Considering a Managed Services Partner


As a leading managed services partner (MSP), our team at Medical Solutions manages the workforce solutions needs of health systems nationwide. We help facilities recruit experienced clinical talent and simplify the staffing process, allowing our clients to focus on what’s most important—serving their patients and communities.

Is working with an MSP program right for your organization? We answer the top five questions we hear from prospective clients.

1. How does an MSP benefit my healthcare facility financially?

We’re keenly aware of the financial challenges healthcare facilities face today, and having the right staffing partner in place is critical to our clients’ bottom line. Working with an MSP offers improved financial flexibility by providing dynamic support while taking the risk and cost out of the equation, despite the supply and demand imbalances. Medical Solutions also utilizes data science to forecast seasonal and geographic staffing needs that allow facilities to properly manage labor spend.

When a health system is adequately staffed, clinicians experience less burnout and attrition and can consistently deliver a high quality of patient care. Improved patient satisfaction and outcomes can help drive steady or increased HCAHPS reimbursements, to the benefit of the healthcare facility and its finances.

2. How do MSPs differ from each other, and how can I tell the difference?

Not all MSPs are the same, and there’s not a one-size-fits-all approach. If you’ve had a poor experience with a previous managed services partner, it doesn’t mean it will happen again or that all partners operate the same. At Medical Solutions, we pride ourselves on serving as an industry-leading managed services partner with a dedicated team of in-house clinicians, that’s passionate about placing quality talent across the country. When deciding what partner to work with, consider these five key factors.

3. How hard is it to implement an MSP, and how do I avoid the challenges associated with forming a new strategic partnership?

The simple answer is, “it’s easier than you think.” Healthcare facilities have a myriad of other priorities and sometimes are leery of getting started with or changing to a different MSP because they believe it will be a significant and complex undertaking that they don’t have time for. This is why we do the heavy lifting. We make it our priority to ensure the transition process is as seamless as possible.

4. In addition to staffing, what other workforce solutions services should an MSP provide?

While the primary focus of an MSP is to streamline recruiting and staffing efforts, MSPs also serve as a strategic partner responsible for talent acquisition strategy, billing, timekeeping, credentialing, supplier management and onboarding. Our goal is to take the added work of recruiting and staffing off the client’s plate to make their staffing process more efficient.

From prescreening and interviews to invoicing and performance evaluations, we take on all the staffing activities that come with onboarding labor so you can focus on the bigger picture.

5. What are the key traits and characteristics of a dependable MSP?

Communication and transparency are key characteristics for a dependable MSP. Without it, you may feel like you’re simply being told what you want to hear instead of honest insights about working with a staffing partner. At Medical Solutions, we’re upfront and transparent with our clients by providing recommendations based on data and facts to determine the best staffing strategy for your team. Every health system’s needs are different, so providing a personalized experience is instrumental to the success of our clients.

To learn more about how Medical Solutions’ MSP services can help your health system with its strategic staffing needs, please contact our sales team here or call us at 866-633-3548.

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