The Medical Solutions Rewards Program (the “Program”) is a voluntary incentive program offered by Medical Solutions, LLC (the “Company”). Participation in the Program is available to eligible employees, as defined below. The Program allows you to collect reward points (“Points”) which are redeemable for cash, in accordance with these terms and conditions (the “Terms”).
In these Terms, “you”, and “your” mean the eligible employee. “Account” means your Program account. “We”, “our”, “ours”, and “us” means the Company. “Point(s)” means the credit you accrue, accumulate or are awarded as part of the Program.
These Terms may change, or the Program may be terminated at any time, in whole or in part, without prior notice.
The Terms contain the entire understanding between you and the Company regarding the Program.
Eligibility for the Program is limited to current non-corporate clinician employees on active assignment for the Company. You must be at least eighteen (18) years old at the time of enrollment, except that, in Alabama and Nebraska you must be nineteen (19) years old at the time of registration and in Mississippi and Puerto Rico you must be twenty-one (21) years old at the time of registration.
Program enrollment becomes effective, and is automatic, through the Medical Solutions mobile application (“Mobile App”) or through the Medical Solutions web application (the “Web App”) www.medicalsolutions.com/travel-nursing-benefits/rewards-program). Acceptance of these Terms begins when you commence the process of enrolling in the Program via the Web App or Mobile App. Participation in the Program is not a condition of employment.
To enroll in the Program, you must accept a clinical position with the Company and log into the Mobile App. Eligible employees will be limited to one Account only. The Account is personal to you.
By participating in the Program, you agree that you: (i) will not use an e-mail address that you know is already being used by someone else, may impersonate another person, belongs to another person, violates the intellectual property or other right of any person or entity, or is offensive. We may reject the use of any e-mail address or password for any reason in our sole discretion; (ii) will provide true, accurate, current, and complete information about yourself in connection with the Account registration process and, as permitted and required, maintain and update it continuously and promptly to keep it accurate, current, and complete; (iii) are solely responsible for all activities that occur under your Account, email address and password – whether or not you authorized the activity; (iv) are solely responsible for maintaining the confidentiality of your Account and password and for restricting access to your device and/or Account so that others may not access your Account or any password-protected portion of the Mobile App or Web App using your email address or password; (v) will immediately notify us of any unauthorized use of your Account, email address or password or any other breach of security; and (vi) will not sell, transfer, or assign your Account or Points. We will not be liable for any loss or damage (of any kind and under any legal theory) to you or any third party arising from your inability, or failure for any reason, to comply with any of the foregoing obligations.
The Company reserves the right in its sole discretion to approve, deny, or revoke any aspect of participation in the Program to any individual for any reason permitted by law. This includes, without limitation, the right to cancel your participation or terminate your Account. Without limiting the foregoing, the Company will revoke participation in the Program for evidence of fraud, abuse of privileges, violation of these Terms, attempted transfer of Account or Points, or the holding more than one Account by an individual. However, validly awarded points will not be forfeited.
Collecting Points and Leaderboard
You will be awarded the number of Points listed for each activity or task completed. Additional details on limitations on how many points may be accumulated and thresholds for payout will be outlined in a separate FAQ, incorporated herein by this reference. The FAQs and specific details on point accruals and payments may change from time to time.
Fraudulent or misrepresented activities, or activities that have been found to be incorrectly or only partially completed will be deducted from Points accrued related to such activities.
We reserve the right to verify and adjust Points at any time prior to or following posting.
Participants in the Program will have their chosen image/avatar, first name, last initial and points displayed on a leaderboard that other participants can view. By participating in the Program, you consent to this information being displayed and/or available for viewing.
Redeeming Points, Payments, Tax
An eligible employee must be a current employee, in good standing, on an active assignment in order to be awarded and redeem Points. Point redemption is available to be converted to payroll dollars when the user clicks the “cash out” (or equivalent) button located in their dashboard. Payments are taxable as income and will be paid out subject to all federal, state, local or other required withholding. Payouts will be made in accordance with standard Company payroll procedures.
You will automatically be “cashed out” if your Point balance reaches 180. Eligible employees will only be permitted to cash out a maximum of 180 points per 30-day period.
You will also be “cashed out” upon the first of the following to occur:
a) upon conclusion of an assignment;
b) prior to a leave of absence that is expected to exceed 2 weeks;
c) at termination of an employee’s Account; and
d) upon conclusion of employment.
Payments after “cashing out” are made on the next scheduled payroll date unless required earlier by law.
In order to ensure payout at the conclusion of an assignment, employees may not accrue points in the final three (3) days of an assignment.
Cancellation and Reactivation of Account
If you wish to cancel your Account, you may do so by notifying your recruiter.
We may email you regarding any matter related to the Program or send you marketing emails relating to the Program. You may opt out of marketing email materials by simply following the unsubscribe link provided in each marketing email.
You are solely responsible for updating any changes to your contact and Account information.
Program Activity; Customer Service
You can view your Points balance through the App or in your Account on the Website. For any questions regarding the Program, see the FAQs or contact Rewards@MedicalSolutions.com.
In the event you believe that an activity should have resulted in the addition of Points to your balance, and those Points are not reflected in your balance within seventy-two (72) hours of your activity, please contact Rewards@MedicalSolutions.com.
We reserve the right to make the final decision on whether any activity qualifies for Points and the amount of Points awarded.
We can delay enforcing our rights under these Terms without losing them. In addition, our failure to exercise our rights on any one occasion, or even on more than one occasion, does not constitute a waiver of our rights for any future occasion. All waivers must be in writing.
You are solely liable for any applicable federal, state or local income, sales, use, or other taxes arising out of the redemption of Points for cash. Consult your tax advisor concerning any tax consequences that may arise from your participation in the Program.
If a court of competent jurisdiction or any government agency determines that any provision of these Terms is void or unenforceable, that provision will continue to be enforceable to the extent permitted by that court or agency, and the remainder of that provision will no longer be considered as part of these Terms. However, all other provisions will remain in full force and effect.
Limited Time to File Claims
If you want to assert a dispute against Company, then you must commence it one (1) year from the date of the activity that first gave rise to the dispute, or it will be forever barred, to the extent permitted by applicable law. “Commencing” means filing for arbitration with the AAA as set forth in the “Binding Arbitration” section of these Terms.
All disputes will be resolved by binding arbitration in accordance with Company’s Arbitration Policy which provides that any dispute, controversy or claim arising out of or relating to the Program shall be submitted to binding arbitration before the office of Judicial Arbitration and Mediation Services (“JAMS”) located in Douglas County, Nebraska, as the exclusive remedy. The parties agree to the exclusive jurisdiction of the state or federal courts of Nebraska with respect to actions to enforce arbitration or an arbitration award, or any claims where arbitration is not permitted by law. EACH PARTY TO THESE TERMS KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT THAT IT MAY CLAIM TO A JURY TRIAL ON ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS. THESE TERMS MAY BE FILED AS A CONSENT BY THE PARTIES TO TRIAL BY THE COURT. This Section survives termination of the Program.
To the extent permitted by law, the Terms will be governed in accordance with the laws of the State of Nebraska, without reference to its conflicts of laws principles.