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COVID-19 Emergency Response FAQs

Traveler FAQs Client FAQs

Our global community is experiencing rapid change and disruption as the ever-evolving COVID-19 pandemic continues to unfold. In this unprecedented time, facilities and healthcare heroes like you are on the frontlines of care — and we could not be more grateful for your efforts.

We are here to support you every step of the way.

  

Healthcare Travelers

How should I notify you if I or my facility experience a potential or confirmed exposure to COVID-19?

You should expect your healthcare facility to immediately notify you of any suspected or known COVID-19 exposure that’s relevant to you. Once you are notified, you should immediately contact your career consultant/recruiter.

 

What are you doing to keep up with the daily, rapid changes resulting from COVID-19?

Our in-house Clinical Team is leading our company’s efforts to keep our response timely, appropriate, and rooted in solid, medically accurate information. This team has the distinct advantage of being led, in part, by an experienced clinical professional who holds a Bachelor’s in Nursing, Master’s in Public Health, and Certification in Infection Control. We are taking our cues from state and federal resources and following all guidelines put forth by them. Additionally, we are staying abreast of current COVID-19 information by closely watching and following CDC and WHO guidelines.

 

If I am quarantined due to COVID-19 exposure while on assignment with you, will I still be paid?

If a traveler is exposed to COVID-19 at the workplace while working on an assignment with us and is quarantined as a result, we will pay the traveler’s guaranteed wages, as well as meals and lodging stipends while the traveler is away from home, for up to 14 continuous days.

 

What are the most current recommendations for PPE?

The CDC is the best resource to stay updated on PPE recommendations and overall infection control. Visit www.cdc.gov/coronavirus/2019-ncov/infection-control/control-recommendations.html for authoritative, up-to-date information.

 

What if my area is under lockdown and I still need to go out to get to work?

With more areas under lockdown, it’s important to cover your bases should you be stopped by law enforcement en route to your facility. We recommend that you always have your contract on you, along with government-issued photo ID. You can either print a copy or reference it on your phone. If you’re depending on your phone, we recommend taking screenshots of your contract just in case you are unable to connect to the internet in a situation where you’re asked to prove the essential nature of your job.

 

Can I leave my current contract early?

Breaking your current contract and leaving early is likely to result in hindering your colleagues and current facility from providing patient care during this unprecedented health crisis, so, except as otherwise provided by law, may constitute a breach of your contract. At the close of your current contract, we will be here to help you find another assignment that’s a good mutual fit and where you can bring your expertise to an area where your help is most needed.

 

What if my current contract is cancelled?

Staffing is very dynamic right now as healthcare facilities work to best address COVID-19 patient care. If your contract is cancelled, your career consultant/recruiter can help connect you with another assignment where your skills and expertise will be greatly needed.

 

What should I do if I have safety concerns — for example, PPE shortage or reuse of supplies — regarding practices at my facility?

As always, your safety is our top priority and we are constantly communicating with our hospital clients to address safety concerns, particularly in this time of crisis and potential PPE shortages. We recommend that you stay updated on any changes to facility or CDC policies and procedures, and that you follow your facility’s chain of command to report any concerns regarding PPE.

 

With adjustments being made to licensure nationwide, where is my license currently good?

License requirements are being rapidly updated throughout the country. To get the most accurate, real-time answer, please contact your career consultant/recruiter.

 

Do you offer any resources to help me address my personal situation, financial issues, health, and/or mental health concerns?

Yes! All travelers have access to our free, 24/7 Life Assistance Program. Call 1.800.538.3543 or visit www.cignalap.com for more information on the assistance and resources available to you. Also, just a reminder that travelers who are signed up for our medical benefits have access to virtual visits via United Healthcare. Get started with that at myuhc.com/virtualvisits.

 

What are some good resources for me to keep updated on COVID-19 developments?
I still have questions — who can I contact?

In addition to your career consultant/recruiter, our entire team — including Clinical, Licensing, and 24/7 Customer Support — is working in a coordinated effort to make sure that all of your questions are answered and that we are here to support you in any way you need right now. Please do not hesitate to contact your career consultant/recruiter if you need help!

 

Client Facilities

Can you help me if I need crisis staffing now?

Yes! You are not alone, and we are helping many clients staff, implement rapid response rates, and adjust credentialing requirements to help secure and mobilize healthcare workers for rapid starts. At this time, we would advise that you hold weekly orientations for at least the next three months.

To help assist you with staffing we are:

  • Mobilizing our Clinical Team to provide rapid screening, interviews, and offers.
  • • Offering highly skilled licensing and credentialing professionals who are able to support rapid credential approval and provide solutions for credentialing in general.
  • Remaining flexible with start dates in order to best meet your needs.

If you need staff now, please contact us.

 

What are you doing to help ensure the safety and health of the healthcare professionals you are staffing at this time?

Our in-house Clinical Team is leading these efforts. This team has the distinct advantage of being led, in part, by an experienced clinical professional, who holds a Bachelor’s in Nursing, Master’s in Public Health, and Certification in Infection Control. Several concrete steps we’re taking include, but are not limited to, the following:

  • We have established a COVID-19 Response Task Force and implemented protocol for potential or confirmed COVID-19 exposure.
  • In addition to our regularly rigorous screening process, our screening and protection efforts are based on up-to-date guidance from the CDC, American Hospital Association, and American Nurses Association, and are specific to travel healthcare professionals who are to be placed in a new assignment.
  • All of our healthcare professionals have access to resources and information specific to them at this time, as well as 24/7 support.
  • Our healthcare travelers have been advised to follow facility protocol and be mindful of up-to-date recommendations from the CDC and WHO.

 

Do you offer a screening form for travelers with recent international travel, travel to affected areas, or other potential for exposure?

Yes! We know how important this is to ensuring safety and compliance, so we have created a screening form to help assess situations like this. Please contact your account representative with questions about this or if you need assistance.

 

What if one of our hospital leaders gets sick or has an emergency — are you able to staff interim leaders?

Yes, we staff interim leaders, typically, in a matter of days. However, due to the pandemic, we encourage you to contact us as soon as possible with your needs and details, so we can begin the process of staffing your interim leadership needs and provide you a clear picture on timing under these unique circumstances.

 

What are you doing to establish flows of talent for specific areas of need?

We have a robust, industry-leading pool of talented healthcare professionals in a variety of specialties, and many of them are ready to be put in a position immediately. Our recruiting team is also hard at work, in cooperation with our client team, to establish a solid pipeline that enables us to provide you with highly skilled healthcare workers who are a great fit for your current needs.

 

What are some good resources for me to keep updated on COVID-19 developments?
I still have questions — who can I contact?

In addition to your client representative, our entire team — including Clinical, Licensing, and 24/7 Customer Support — is working in a coordinated effort to make sure that all your questions are answered and that we are here to support you in any way you need right now. Please do not hesitate to contact your account if you need help!